Common errors

📄️ Something went wrong

This error can occur for various reasons, not always related to Postmypost.

📄️ Authorization error: The social network has reset access

This error means that Postmypost no longer has access to your social network account. This is a standard procedure: social networks may occasionally reset the connection to ensure that access remains up to date. In most cases, simply reconnecting the account is sufficient.

📄️ Social network limits exceeded, please try again later

Social networks set limits on user activity. Limits may pertain to the number of requests per hour or day, posting messages, subscriptions, likes, and other actions. These limits can be exceeded by both the user and any services connected to the account. In such cases, the restrictions apply to the entire account, including all associated services.

📄️ You can't post without a photo or video

This error occurs when you try to publish a post without an attached media file (image or video). Some social networks require an image or video to publish.

📄️ Limited access when connecting an account

When connecting the account, not all necessary permissions were granted. This means the service did not receive full access to all functions required for correct operation.

📄️ The post for reposting has not yet been published

An error occurs when attempting to create a repost if the original post has not yet been published or is unavailable on the social network.

📄️ Video posting is disabled by group settings

Social media platforms allow administrators to set content posting parameters in groups. In some cases, video posting may be disabled, leading to an error when trying to post content via Postmypost.

📄️ Error reading video file, technical issues on the social network's side, please try posting again later

This error occurs when the social network is unable to correctly process the uploaded video file due to technical

📄️ Too many requests, please try again later

Request rate limits help maintain the stability of the service for all users. This is a standard practice used across all social networks to protect against overload and automated actions.

📄️ Unknown error

This error means that the social network returned a non-specific error code that does not contain precise information about the issue. It usually indicates temporary technical disruptions on the social network's side that are not classified as standard errors.

📄️ Server error on social network

This error means that the social network server is currently unable to process your request. This is a temporary issue that usually resolves itself within a short time. Social network servers sometimes become overloaded due to a large number of users or undergo scheduled maintenance.

📄️ Link attachment error

When publishing a post on a social network, a snippet is created — this is an image and description that are automatically loaded from the website you specify. If an error occurs during the retrieval of information from the website, the social network may not publish the post because it did not receive a response from the server.

📄️ Text length exceeds limit

Each social network has its own character limit. When posting through the official API, the limits may differ from those used in the app.

📄️ Social network does not accept media content

This error indicates that when attempting to post, your images, videos, or other media files were not accepted by the social network. The problem is usually temporary and related to technical limitations or failures on the social network's side.

📄️ The social network requires you to enable two-factor authentication

The social network requires you to set up two-factor authentication for your account to enhance security.

📄️ The user connecting the page must be an administrator, editor, or moderator.

If an error occurs when connecting a page to Postmypost, check the user's access rights and the presence of two-factor authentication.

📄️ Perform a complete reconnection of the social network, remove the Postmypost app from the list of apps, then reconnect the social network

If you are experiencing problems posting or other issues with a connected social network, a full reconnection may

📄️ Publishing error, if you can't resolve the issue yourself, please contact technical support

An error occurred while attempting to publish a post. This may be due to temporary technical issues on the social network's side.

📄️ Post publication stopped due to project archiving

This error occurs when the system cannot publish a post because the project it belongs to has been archived.

📄️ Tariff period in this project has expired

The tariff period has ended, and access to some features may be limited.

📄️ Post limit reached

Social media platforms have restrictions on the number of posts allowed. These limitations depend on the platform and account type: some platforms have higher limits, while others have lower ones. Additionally, there may be temporary restrictions if activity is too high. These measures help maintain platform stability and prevent spam, so it's important to consider them when planning your posts.

📄️ Publishing error due to large file size

When publishing to various social networks, you may encounter an error stating that the file is too large. This occurs

📄️ Incorrect link for repost

Social networks allow reposting only publications from their own platforms. This means that the link must lead directly to a post on the same social network where you want to publish it. Reposting other types of content, such as pages or profiles, is not available.

📄️ Social media request for action on the account

Sometimes social media platforms request specific actions to be taken on an account. This might be related to activity verification, additional authorization, or other security measures. Such requests help platforms maintain account security and prevent suspicious activity.

📄️ File size must not exceed 10 MB for images, 50 MB for videos, and a total limit of 50 MB when posting multiple files in one post

Like other social networks, Telegram has requirements for width, height, bitrate, audio rate, and other file parameters.

📄️ User is not a business account on Instagram

This error occurs if you try to use features available only to business accounts or creator accounts on Instagram, but your account is personal.

📄️ Social media doesn't publish spam posts

Some social networks block the publication of identical posts in a short period of time. This is done to prevent spam.

📄️ The social network has limited the frequency with which you can post, comment, and perform other actions to protect the social network community from spam. Please try again later.

This message appears not because of Postmypost, but because the social network itself has temporarily restricted

📄️ Bot doesn't have permission to send messages

Publication in Telegram is done via a bot. To send messages and media content, it must be an admin of the channel with the necessary permissions.

📄️ Text too long

This error occurs when attempting to publish a post whose text exceeds the character limit set by the social network.

📄️ Your tariff plan allows you to manage ... accounts/groups/pages

When attempting to connect a new account, you received a notification that you had reached the account limit on your tariff plan.

📄️ You can't publish a post without a video

This error occurs when you try to publish a post without an attached video. For some social networks, a video is a requirement for publication.

📄️ Title too long

This error occurs when attempting to publish a post whose title exceeds the character limit set by the social network.

📄️ You cannot create VK Donut posts because VK Donut is disabled in group settings

This error occurs when you attempt to create a post with VK Donut enabled, but the VK Donut feature has not been activated in your VK group settings. VK Donut is a monetization feature that must be explicitly enabled at the group level before you can use it in your posts.

📄️ TikTok considers your account suspicious and does not allow you to post through third-party services

When trying to post content to TikTok via the API, you may encounter a message indicating that your account is suspicious or that you're not allowed to post.

📄️ Video length must be at least 3 seconds

There are specific content length requirements when publishing videos on social media. If you receive a

📄️ The post limit on the trial plan has been reached, to continue using the service, please renew your subscription

If you see the message "The post limit on the trial plan has been reached," this means you have used all available posts

📄️ You may have exceeded the posting limit or the post content does not comply with social network rules

Each social network has limits on the number of posts as well as content requirements for posts.

📄️ The social network thinks you're posting too frequently

If, when you try to post, you receive a message that you're posting too frequently and the social network suggests

📄️ No available accounts to connect

Each social network supports connecting specific types of accounts. If there are no available accounts to connect in your profile, they might be missing, or you may not have sufficient rights to use them.

📄️ The social network's daily limit for creating posts through third-party services has been exceeded

This error occurs when you attempt to publish a post through our service, but the social network rejects your request due to

📄️ The post cannot be published because it contains a link that violates the social network's community standards.

Social networks review the content of posts to ensure they comply with their rules. A post will be rejected if a link in

📄️ You cannot send an empty message

This error occurs when attempting to publish a post without any text content. The system requires text in the post for

📄️ Instagram account has been blocked, log in to the Instagram app and check your notifications for messages about the reason for blocking

Access to your Instagram account has been temporarily or permanently blocked due to a violation of the platform's rules.

📄️ Failed to publish a post, perhaps the account from which the publication is performed does not have administrator rights, or the group wall is closed for publications.

To successfully publish posts to groups via Postmypost, it is important to make sure that your account and group settings meet a number of conditions. Below is an instruction that will help you avoid errors and set everything up correctly.

📄️ The maximum file size must be no larger than ... MB

When publishing content on social networks, there are file size limits for uploaded files. If your file size

📄️ Social network requires identity verification

This error occurs when a social network requires you to verify your identity before you can post

📄️ You have exceeded the maximum number of hashtags in text + comments

Most social networks have limitations on the number of hashtags that can be used in posts. Exceeding these limits can prevent your post from being published.

📄️ You cannot save changes, this message has already been published

Possible reasons

📄️ Account does not support Reels, Shorts, or Stories

Some social networks do not allow certain types of content to be published through their API. We have implemented all possible publishing options, but if you see this message, it means the technical capability is not yet available on the social network's side.

📄️ Account does not support stickers in stories

Some social networks do not yet provide the ability to add stickers to stories when publishing through the official API. If you see this message, it means overlaying stickers is not available at the integration level. Everything is set up on the Postmypost side, and as soon as the social network adds support, we will implement it within 24 hours.