Skip to main content

Your account

Postmypost provides convenient tools for managing your profile, interface settings, and selecting a data center for file uploads.

Profile management​

To access your profile, click on the profile icon in the upper right corner of the screen and select "Personal settings".

In the "Personal settings" section, you can configure the main profile settings for convenient use of the service. Here, you can adjust account settings, interface settings, and the data center for file uploads.

  • Change account settings: specify name, email, and phone.
  • Change interface settings: choose language, design style, and emoji display method.

Frequently asked questions​

How to change the data center?​

  1. Go to "Personal settings".
  2. Find the "Nearest data center" field.
  3. Select the appropriate option from the list.
  4. Click "Save changes".

How to disable the newsletter?​

  1. Go to "Personal settings".
  2. Find the newsletter option and uncheck it.
  3. Click "Save changes", after which a save notification will appear.

Messages from support chat will continue to be sent to your email.

How to change the password?​

  1. Go to "Personal settings".
  2. Scroll down to the "Change password" section.
  3. Enter and repeat your new password.
  4. Click "Change password".

How to delete your Postmypost account?​

  1. Go to "Personal settings".
  2. Scroll down to the "Delete account" section.
  3. Check the consent to delete field.
  4. Click "Delete my account" and confirm the action.

What to do if you receive the message "You have entered an incorrect password" when trying to log in to the service?​

The error message "You have entered an incorrect password" appears if the password you entered does not match the password for your account.

  1. Make sure you are using the correct keyboard layout (for example, Latin instead of Cyrillic) and that Caps Lock and Num Lock are disabled.
  2. If autofill is used in the authorization form, there may be incorrect data there. Try entering the password again, paying attention to the correctness of the characters.
  3. If you have entered an incorrect login or password several times, the account is blocked for a while, wait 30 minutes and try to reset the password using the "Forgot your password?" button.
  4. If you cannot remember your password, use the "Forgot your password?" function on the login page to reset it and set a new one.

If you have not received a password reset link, please follow these steps:

  1. Check your Spam and Promotions folders — the email may have been moved to one of these folders in your mailbox.
  2. Make sure you are entering the correct email address — check that the email you entered matches the one registered in the system.
  3. Wait a few minutes — sometimes the email may be delayed due to the load on the mail servers.
  4. Try again — click "Reset password" again and monitor your incoming emails.
  5. Add the sender's address to the trusted list — this may help in delivering the email to your main mailbox.

These steps will help you get your password recovery link.

What to do if you cannot log in to the service?​

The service opens but works incorrectly​

If the service opens but works incorrectly, or you can't log in or open a project, you need to refresh your session and log in again.

  1. Please follow this link https://app.postmypost.io/logout
  2. Refresh the page: On Windows CTRL + SHIFT + R, On Mac CMD + SHIFT + R
  3. Re-authorize in the service using the link https://app.postmypost.io/

Service is completely unavailable​

If the service is completely unavailable, the problem may be related to your VPN, browser, or internet connection. You need to change your connection environment.

  1. Try turning your VPN off and on—sometimes access issues can be related to your VPN connection settings.
  2. Try logging in to the service in a different browser—some extensions or settings in your current browser may be blocking the service from working properly.
  3. Try changing your internet connection—connect to a different Wi-Fi network or use your mobile data to test access.

If nothing helps​

If the listed options did not help, please take a screenshot of the browser console and send it to our support team. This will help our specialists create a proper task for the development team.

Learn more about how to open the console in a browser and how to properly take a screenshot for a support request.